Pen And Paper Take Center Stage After Cyberattack On CHC-SV

Despite the absence of ransom demands or identified data theft, investigations remain ongoing.

by Samiksha Jain April 18, 2024 in Firewall Daily, Hacker News Reading Time: 3 mins read 0

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() is grappling with the aftermath of a cyberattack that struck the hospital on April 16. The has thrust the hospital into a state of heightened alert as it navigates the complexities of ensuring uninterrupted patient care while contending with the fallout of compromised digital systems.

The response to the cyberattack has been swift and decisive by CHC-SV. The hospital's crisis unit wasted no time in implementing stringent measures, including a general cyber containment protocol that swiftly severed all computer access while ensuring telephony services remained operational.

“All computer access was consequently cut off. Telephony continues to work,” reads the official notice on the Cannes Simone Veil Hospital Center website.

Cyberattack on CHC-SV: Ongoing Investigations

Collaboration with expert partners such as ANSSI, Cert Santé, Orange CyberDéfense, and GHT06 has been instrumental in analyzing the cyberattack and formulating an effective response strategy. Despite the absence of ransom demands or identified data theft, investigations remain ongoing.

“The cyberattack is currently being analyzed in conjunction with expert partners (ANSSI, Cert Santé, Orange CyberDéfense, GHT06). There have been no ransom demands or data theft identified at this stage. Investigations remain ongoing,” informed the hospital.

In the wake of the CHC-SV cyberattack, hospital professionals have seamlessly transitioned to so-called degraded procedures, relying on paper-based methods to maintain essential healthcare services. While these procedures may be more time-consuming, they ensure that critical medical needs across various specialties, including emergencies, surgery, obstetrics, and pediatrics, continue to be met with unwavering diligence.

“Hospital professionals have been applying so-called degraded procedures since Tuesday morning (using paper kits). These procedures are more time-consuming and examination delivery times are longer. Everything is done to guarantee the continuation of care in complete safety across all fields of activity (emergencies, medicine, surgery, obstetrics, geriatrics, pediatrics, psychiatry, home hospitalization, rehabilitation),” notice reads further.

Regional Collaboration for Patient Care Optimization

The coordination efforts extend beyond the confines of CHC-SV, with the establishment collaborating closely with regional health agencies and partner hospitals to regulate patient flow and optimize utilization of healthcare resources. Despite the disruptions caused by the cyberattack on CHC-SV, emergency services remain active.

The solidarity demonstrated by partner institutions, including CHU Nice, CH Grasse, CH Antibes, and private sector collaborators, has been invaluable in navigating this challenging period. However, the impact of the cyberattack has been felt, with approximately a third of non-urgent interventions and consultations disrupted in the initial days following the incident.

Efforts are underway to expedite the resumption of services, with the operating program expected to reach 90% capacity in the coming days.

Importantly, CHC-SV's proactive approach to cybersecurity, including regular risk assessments and preparedness exercises, has ensured a swift and coordinated response to the cyberattack.

Priority is being given to restoring IT systems directly linked to patient care processes, emphasizing the hospital's unwavering commitment to maintaining the highest standards of healthcare delivery.

The road to recovery, however, remains fraught with uncertainties, as technical investigations and necessary catch-up efforts are anticipated to prolong the return to normalcy. Drawing from the experiences of other healthcare institutions that have faced similar challenges, CHC-SV is bracing for a protracted recovery process.

Furthermore, the recent cyberattack on Change Healthcare in the United States highlights the pervasive nature of cyber threats in the healthcare sector. With disruptions reverberating across the country, the incident underlines the urgent need for enhanced cybersecurity measures to fortify healthcare systems worldwide.

In response to the cyberattack on Change Healthcare, UnitedHealth Group has mobilized substantial financial support to mitigate the impact on healthcare providers, highlighting the far-reaching consequences of cyber incidents in the healthcare ecosystem.

Against the backdrop of a global healthcare landscape increasingly vulnerable to cyber threats, the incident at CHC-SV serves as a poignant reminder of the critical importance of cybersecurity in safeguarding patient welfare.


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