Life360 Data Breach: What Users Need To Know To Stay Safe

The company detected unauthorized access to a Tile customer support platform, though notably, the breach.

by Samiksha Jain June 13th, 2024

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Life360 Inc., the parent company of Tile, has recently disclosed that it was the victim of a criminal extortion attempt involving stolen customer data. The incident, the Life360 data breach, which was communicated by CEO Chris Hulls, highlights the growing threat of cyberattacks targeting companies that handle large amounts of user information.

Chris Hulls, CEO of Life360 Inc., provided details about the extortion attempt in an official release: “Similar to many other companies, Life360 recently became the victim of a criminal extortion attempt. We received emails from an unknown actor claiming to possess Tile customer information.”

Upon receiving these emails, Life360 swiftly initiated an investigation. The company detected unauthorized access to a Tile customer support platform, though notably, the breach did not affect the Tile service platform itself.

The compromised data includes customer names, addresses, email addresses, phone numbers, and Tile device identification numbers. Crucially, it does not include sensitive information such as credit card numbers, passwords, log-in credentials, location data, or government-issued identification numbers, as these were not stored on the affected support platform.

“We believe this incident was limited to the specific Tile customer support data described above and is not more widespread,” Hulls assured. We take this event and the security of customer information seriously. We have taken and will continue to take steps designed to further protect our systems from bad actors, and we have reported this event and the extortion attempt to law enforcement. We remain committed to keeping families safe online and in the real world.”

About Tile and Life360

Tile, much like Apple’s AirTag, produces small Bluetooth-enabled devices that help users locate and track items such as keys, wallets, and bags. These devices work in conjunction with a mobile app, allowing users to find lost items using sound alerts or by viewing the last known location of the Tile tracker on a map.

Tile is a subsidiary of Life360, the leading connection and safety app used by one in nine U.S. families. With over 66 million members, Life360 offers driving, location, and digital safety features that keep loved ones connected. The app’s extensive user base makes the implications of any data breach potentially far-reaching.

Implications of the Life360 Data Breach

While the Life360 data breach did not include highly sensitive data, the exposure of personal information such as names, addresses, and phone numbers can still have significant implications. Such data can be used for targeted phishing attacks, identity theft, and other malicious activities. The breach highlights the importance of cybersecurity measures, particularly for companies managing large databases of personal information.

Life360’s swift response to the incident and its cooperation with law enforcement demonstrates the company’s commitment to transparency and user security.

Moving Forward

In response to the breach, Life360 has reiterated its commitment to enhancing its security infrastructure and safeguarding user information. The company is taking proactive steps to prevent future cybersecurity incidents, including strengthening its cybersecurity protocols and continuing to monitor its systems for potential vulnerabilities.

“We remain committed to keeping families safe online and in the real world,” Hulls emphasized. The company’s prompt action and transparent communication are crucial in maintaining user trust and addressing concerns related to the breach.


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