Ransomware

City Of Wichita Cyberattack Update: Water Services Restored

The city reports that water metering, billing, and payment processing systems are gradually coming back online.

by Samiksha Jain June 12th, 2024

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The City of Wichita has made significant progress in recovering from a cyberattack that disrupted many city services early last month. More than a month later, the City of Wichita cyberattack update has come up stating that most public-facing systems are back online, although some services are still being restored.

The city reports that water metering, billing, and payment processing systems are gradually coming back online.

City of Wichita Cyberattack Update

Water Services Restored

Customers can expect to receive updated statements this week. Auto-payments have resumed normal operations, and customers now have full access to their utility accounts online. Bills can be paid by credit card, cash, check, and money order at City Hall, online at City’s payment portal, by calling (316) 265-1300, or through the mail.

Due to the cyberattack on City of Wichita, some June bills may cover more than 60 days of service. Customers needing help with these bills are encouraged to contact a representative at (316) 265-1300 to arrange a payment plan.

Library Services Update

The Wichita Public Library has also seen progress, though some services remain affected. Public Wi-Fi is available at all locations, and patrons can access Libby for eBooks, audiobooks, and digital magazines. Additionally, materials can be checked in and out manually. However, hold requests and renewals, customer account information, the online catalog, the automated materials handler at the Advanced Learning Library, and online databases like Kanopy and LinkedIn Learning are still unavailable.

Airport and Court Systems

At the Wichita Dwight D. Eisenhower National Airport, public flight and gate display information is not yet available online but is expected to be restored soon. The Municipal Court has made strides in recovery, with most systems operational. The public search of warrants is anticipated to be online by Monday, June 10.

The City’s Information Technology team is working to fix the remaining system outages. The city appreciates residents’ patience as there may be occasional service interruptions during ongoing recovery efforts.

What Happened During the City of Wichita Cyberattack

The Cyber Express reported that the cyberattack occurred on May 5, leading to the shutdown of several online city services, including water bill payments, some city-building Wi-Fi, and electronic payments. LockBit, a known ransomware group, claimed responsibility for the cyberattack. This followed an earlier notification from the City of Wichita regarding a ransomware incident, although the responsible group was not initially disclosed.

The ransomware attack has shown the vulnerabilities in the city’s IT systems and the importance of strong cybersecurity measures. Despite the challenges, the city has worked hard to restore essential services to its residents.

The City of Wichita urges residents to stay informed through official updates and to reach out to the provided contact points for help. The city remains committed to being transparent and providing the necessary support to its residents during this recovery period.

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